Frequently Asked Questions

General Questions

• Where can I find your products?

  Select a product on our website. Enter your postal code or zipcode to check product availability among retailers.

• Can I buy from you directly?

  No, unfortunately you cannot buy directly from us.

• Can I buy replacement parts?

  No, you can't buy replacement parts.

• Do all your items come with a lifetime warranty?

  Certain products have a lifetime warranty. See the product information page.

• How can I replace a product under warranty?

  First, return the product to the retailer. You may also fill out a form and send it to the head office.

• Where do I return a defective product?

  If the product fails due to defects in materials or workmanship, simply return the item to the store where it was purchased or fill out the return form.

• Do you send postage paid labels for return of defective products?

  No we don’t.  We pay for the postage for a replacement item being sent back to you.

• I don’t have my receipt, can I still return a defective product?

  Yes.  Please return your product back to the address listed in the Contact Us section of our website.  Include a brief note stating why you are returning the product and where and when it was purchased.